Atlas is a modern customer support platform built to replace Intercom and Zendesk for support teams. Clarm is an AI Inbound Conversion Engine that goes beyond support — capturing inbound demand, qualifying buyer intent, and routing pipeline across every channel without adding headcount.
Atlas is built around the support ticket lifecycle — triage, resolve, close. Clarm detects when a support conversation is actually a buying signal and routes it to revenue outcomes. Most inbound pipeline hides inside what looks like a support question.
Atlas covers chat, email, WhatsApp, and Slack Connect. Clarm adds Discord, GitHub Issues, and community channels — where developer-tool buyers spend most of their time before they ever open a support ticket.
Atlas's AI Copilot assists human agents — you still need agents in the loop. Clarm handles conversations end-to-end autonomously, qualifying and routing without human intervention. Up to 94% support deflection.
Clarm is HIPAA compliant with signed BAA and offers on-premises deployment for finance and healthcare teams. Atlas does not offer HIPAA compliance or on-prem options — a dealbreaker for regulated industries.
Atlas is an excellent modern support platform if your goal is faster ticket resolution and better agent productivity. Clarm is for teams that want every inbound conversation — support, sales, or community — qualified and routed to revenue without adding headcount.